Frequent Asked Questions
Questions our customers ask when buying from JLR Supplies
Shipping Information
We ship all items in your request list by courier or own transport on a next day basis. We do this once the Request List has been confirmed by us, and you have received and accepted the quote which will follow either via email or phone call.
Our average delivery time is next day, providing your order is received by 2pm on that day. Please note we cannot always guarantee next day delivery if there is an issue with transport beyond our control.
At this time we only ship to UK mainland only.
Making payment
Once you submit your Request List to us via our website, Card payments are accepted over the phone but usually payments are processed on account via invoice and PO.
We do not currently allow payment to be made through our website, mainly because we can get you a better deal on our bulk order by assembling a Request List and submitting it to us.
Ordering on the JLR Website
We use a Request List system on our website which is designed to help you build a custom order which you can submit to us. For more information on how this works, visit our 'How to order' page.
You do not need an account to lodge your Request List with us.
No problem, you can do so on the phone to us once submitting your Request List. If you want to make a change before submitting the Request List, you can remove items from it at your discretion.
Order tracking is available for your parcels via Action Express/APC and will be provided to you once your order has been payed for and the order has been shipped.